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The service supports two pathways:
Treatment in Place (TIP)
Safe, non-transport care for low- to moderate-acuity patients.
Against Medical Advice (AMA)
Risk counseling and documentation for high-risk patients refusing transport.
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Gain live, in-transit EMS Medical Director access in < 60 seconds, leverage real-time audio and/or video for accurate assessments, fits seamlessly into your existing workflow, and benefit from monthly quality-improvement reviews.
This offers full-agency or fractional medical oversight to bridge coverage gaps caused by staffing shortages.
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During scheduled events, connect with a board-certified ER doctor in under 60 seconds (video/audio), ePrescribe on the spot, secure next-day follow-up, and receive detailed post-event QA/QI reports.
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Tele911 delivers virtual, real-time access to board-certified emergency physicians—before members reach the ER.
By intervening earlier, we help your plan reduce unnecessary ambulance rides, avoid preventable ED visits, and redirect patients to the right level of care—faster.
Reduce avoidable ER visits by up to 30%Our physicians assess and redirect patients who don’t need emergency transport, improving care appropriateness and reducing spend.
Capitalize on value-based care objectivesOur physicians assess and redirect patients who don’t need emergency transport, improving care appropriateness and reducing spend.
Intervene earlier to prevent escalationsOur virtual doctors support EMS, urgent care, and call center teams in real time—mitigating downstream costs and improving member outcomes.
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Tele911 integrates with your network, your vendors, and your care coordination team. No new infrastructure required
We deliver encounter data, utilization reports, and quality insights to help you stay compliant and make smarter decisions.
Whether you need capitated models, per-encounter pricing, or value-based arrangements, we’re built to align.
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Members and providers access ER physicians instantly via text or phone—no tech barrier, no learning curve.
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With Tele911, EMS and call center nurses get clinical backup that ensures members receive appropriate, high-quality care—every time.
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Tele911 extends your emergency department—without expanding your walls. Our board-certified ER physicians support your hospital by delivering remote care at the first point of contact: in the field, before arrival, or during surge events. We help you triage smarter, move patients faster, and deliver high-quality care across your ecosystem
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Access a virtual bench of ER physicians 24/7 Scale your emergency care capabilities without new FTEs. We bring consistent, credentialed support to EMS, nurses, and transfer centers.
Support your staff with real-time clinical backup Whether it's a rural outpost, a busy urban ED, or a hospital-at-home program—Tele911 physicians serve as an extension of your care team..
Boost resilience during staffing crises and disasters Our model is built for surge capacity, with rapid deployment at scale—no matter the scenario.
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Tele911 physicians remotely assist 911 calls and incoming patients to determine medical necessity. Non-emergent cases are redirected to more appropriate settings—freeing up beds, staff, and resources.
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With upstream clinical support, you reduce overcrowding and smooth patient flow, even during surges or staff shortages.
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Tele911 integrates with your hospital, urgent care, and primary care network to deliver seamless redirection and follow-up.
By avoiding preventable admissions and redirecting low-acuity cases, Tele911 supports ACOs, CINs, and other risk-bearing entities.
Faster interventions, better documentation, and smarter triage all contribute to better performance—without sacrificing safety.
Every touchpoint is documented, coded, and shared with your system for actionable insight.
Fully credentialed physicians with ED backgroundsAll Tele911 doctors are board-certified emergency medicine specialists, trained to handle critical decisions under pressure.
Custom workflows for your market and needsWhether you're solving for rural access, urban congestion, or EMS diversion—our platform adapts to your goals.
Seamless implementation, real ROIWith no hardware required and integration in weeks, Tele911 delivers value fast—and keeps building it over time.
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Emergency medicine—reimagined to drive outcomes, reduce costs, and support your risk model.
By avoiding preventable admissions and redirecting low-acuity cases, Tele911 supports ACOs, CINs, and other risk-bearing entities.
Faster interventions, better documentation, and smarter triage all contribute to better performance—without sacrificing safety.
Every touchpoint is documented, coded, and shared with your system for actionable insight.
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Bring ER-level decision-making to homes, communities, or skilled nursing facilities—without adding infrastructure or delays.
Prevent costly ambulance rides and high-acuity setting charges by intervening early with the right clinical judgment.
Our redirection engine guides patients toward in-network, cost-effective alternatives—preserving continuity and controlling leakage.
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Improve HEDIS, STAR, and ACO benchmarksTimely interventions and improved care navigation support better chronic care management, fewer readmissions, and more preventive engagement.
Enhance quality while reducing acute encountersTele911’s model supports appropriate care delivery, reducing avoidable utilization while improving safety and satisfaction.
Real-time data, actionable insightsEncounter details are captured, coded, and delivered directly to your analytics teams and care managers.
We structure partnerships to align with shared savings, risk corridors, and total cost of care improvement goals.
We collaborate with your case managers, EMS, and call centers to ensure alignment across the care continuum.
Our physicians are available by phone, SMS, or secure link—removing access issues for both patients and providers.
Your devices are smart. Now they’re supported. Tele911 connects real-time biometric signals—like heart rate spikes, falls, or oxygen drops—to board-certified emergency physicians who can evaluate the situation immediately and take action.
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When your device detects a potential emergency, Tele911 instantly engages a licensed ER physician to assess, triage, and escalate or de-escalate care as needed.
We bridge the gap between biometric signal and clinical action—reducing false positives, avoiding unnecessary ED visits, and providing immediate reassurance or intervention.
Not every alert is an emergency. Our virtual physicians help determine when it is—and when it isn’t—avoiding costly downstream utilization.
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Flexible integration via API or embedded workflowsTele911 can power your help button, app interface, or sensor alert flow with real clinical support.
Modular service tiers for your user baseOffer different levels of physician access based on user need, membership plan, or device model.
Works across consumer, medical-grade, and wellness devicesWhether you’re supporting elderly fall prevention, cardiac monitoring, or fitness health risk alerts—we’re ready to scale with you.
Combine your device’s sensing capabilities with our clinical judgment to deliver a smarter, safer user experience.
Give users peace of mind knowing that if something goes wrong, a real doctor is one click away—anytime, anywhere.
Position your wearable not just as a tracker, but as an active link in the care continuum—with immediate medical oversight built in.
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Partnering with Tele911 allows your users to get medical guidance before activating 911—avoiding over-response and ensuring appropriate care levels.
We turn emergency notifications into clinical evaluations, so your system doesn’t just alert—it intelligently responds.
Every encounter is documented, reportable, and actionable—improving care coordination, accountability, and regulatory alignment.
Discover how Tele911 can expand your clinical reach, reduce strain on your ED, and improve care delivery across your system.
Get in touch with our team.
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