Tele911 is a telemedicine program that partners with EMS agencies to provide emergency physician consults directly in the field. Instead of automatically transporting every 911 patient to the ER, our physicians help determine who can be safely treated at home (Treatment in Place, TIP) and who truly needs hospital transport.
Traditional EMS often defaults to ER transport. With Tele911, paramedics connect patients via secure video with an emergency physician in under 90 seconds. This reduces unnecessary transports, saves healthcare resources, and improves patient experience.
We currently serve multiple agencies across California, Texas, Florida and Maryland, with new sites launching soon.
A paramedic arrives after 911 is called, evaluates you, and connects you to an emergency physician by secure video. Together, they determine whether you need the ER, can be safely treated at home, or should follow up with your doctor.
Our average duration is 8 minutes, much shorter than an ER visit.
Yes. Over 85% of stable 911 patients can be safely treated at home with physician oversight, according to our data . If there is any risk of deterioration, the physician will recommend hospital transport.
Our Patient Care Coordinators will give you a follow-up call the next day to check on your condition and help with any follow-up needs.
Call our Patient Navigation team. We’ll help you decide the next best step—whether that’s another telehealth visit, connecting with your primary doctor, or finding the right in-person care.
We can assist with medication questions, scheduling follow-up appointments, connecting you to specialists, and linking you to community resources. Our goal is to make sure you never feel alone in your care journey.
Reduces ER transports for low acuity, non-emergency cases, saving over 60 minutes per incident compared to hospital transport. Providing real-time physician backup for difficult AMA cases, improving safety and documentation.
With Tele911, AMA patients speak directly to a physician who explains risks and documents the encounter. This reduces liability and improves patient safety.
Yes, Tele911 bills like a doctor’s visit. We use standard Evaluation & Management (E/M) codes depending on the complexity of care.
Yes. Most insurers, including Medicare and Medicaid, cover Tele911 visits under telemedicine benefits.
We offer transparent self-pay options and can connect patients to local resources for follow-up care.
Yes. All Tele911 consults are conducted over HIPAA and SOC2 compliant, encrypted video platforms
Yes, interpreter integration is available for non-English-speaking patients.
