Privacy Policy for Tele911

Tele911Notice of Privacy Practices for Protected Health Information
Effective June 15, 2022 

Our Responsibilities
We are required by law to maintain the privacy of Protected Health Information, to provide individuals with notice of our legal duties and privacy practices with respect to Protected HealthInformation, and to notify affected individuals following a breach of unsecured Protected HealthInformation. We must follow the privacy practices that are described in thisNotice while it is in effect. 

You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice. 

How We May Use and Disclose Your Protected Health Information

The following categories describe the different ways that we may use and disclose your Protected Health Information without an authorization. Not every use or disclosure in a category will be listed. Your Protected Health Information may be stored in paper, electronic or other form and may be disclosed electronically and by other methods:

Treatment. We may use and disclose your Protected Health Information for your treatment. For example, we may use your Protected Health Information to allow a social worker to contact you for follow-up care following your visit. We may also receive your information from the emergency medical services (“EMS”)agency that facilitates your visit, to allow us to treat you.

Payment. We may use and disclose your Protected Health Information to obtain reimbursement for the treatment and services you receive from us or another entity involved with your care. Payment activities include billing, collections, claims management, and determinations of eligibility and coverage to obtain payment from you, an insurance company, or another third party. For example, we may send claims to your health plan containing certain Protected Health Information.

Healthcare Operations. We may use and disclose your Protected Health Information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, arranging for legal services, conducting training programs, reviewing the competence and qualifications of healthcare professionals, and licensing activities. We may also use your Protected Health Information to notify you about our health-related products and services, to recommend possible treatment options or alternatives that may be of interest to you, to send you patient satisfaction surveys, or to send you appointment reminders.

Business Associates. We may disclose your Protected Health Information to one or more of our vendors, known as “business associates,” in order for them to provide services to us or on our behalf pursuant to a written business associate agreement. Our business associates are required to safeguard your Protected Health Information.

Health Information Exchanges. We may participate in one or more Health Information Exchanges (“HIEs”) and may electronically share your Protected Heath Information for treatment, payment, healthcare operations and other permitted purposes with other participants in the HIE. HIEs allow your health care providers to efficiently access and use your PHI as necessary for treatment and other lawful purposes.

Individuals Involved in Your Care or Payment for Your Care. We may disclose your Protected HealthInformation to your family or friends, or any other individual identified by you when they are involved in your care or in the payment for your care. Additionally, if a person has the authority by law to make health care decisions for you, we may disclose information about you to such patient representative and treat that patient representative the same way we would treat you with respect to yourProtected Health Information. We may also disclose yourProtected Health Information to a public or private entity authorized by law to assist in disaster relief efforts to notify, or assist in notifying, a family member or personal representative about your location, general condition, or death.

Public Health Activities. We may disclose your Protected Health Information for public health activities, such as to prevent or control disease, injury or disability, report child abuse or neglect, or notify a person of a recall, repair, or replacement of products or services.

Abuse, Neglect or Domestic Violence. If we reasonably believe that you are a victim of abuse, neglect, or domestic violence, we may disclose protected health information about you to a government authority, including asocial service protective agency, authorized by law to receive reports of abuse, neglect or domestic violence.

Health Oversight Activities. We may disclose your Protected Health Information to a health oversight agency for activities authorized by law, such as audits, investigations, inspections, and licensure actions. For example, we may disclose Protected Health Information about you to the U.S. Department of Health andHuman Services if it requests such information to determine that we are complying with federal privacy law.

Law Enforcement. We may disclose your Protected HealthInformation for law enforcement purposes as permitted by HIPAA, as required by law, or in response to a subpoena or court order. 

Required by Law. We may use or disclose your Protected Health Information when we are required to do so by law, such as to report suspected abuse or neglect.
Judicial and Administrative Proceedings. We may disclose your Protected HealthInformation in response to a court or administrative order. We may also disclose health information about you in response to a subpoena, discovery request, or other lawful process instituted by someone else involved in the dispute, but only if efforts have been made, either by the requesting party or us, to tell you about the requestor to obtain an order protecting the information requested. 

Serious Threat to Health or Safety. We may disclose your Protected Health Information when permitted by law to avert a serious and imminent threat to the health or safety of a person or the public.

Specialized Government Functions. To the extent applicable, we may release your Protected Health Information for specialized government functions, including military and veterans’ activities, national security and intelligence activities, and correctional institutions.

Worker’s Compensation. We may disclose your Protected Health Information to the extent authorized by and to the extent necessary to comply with laws relating to worker’s compensation or other similar programs established by law.

Coroners, Medical Examiners, and Funeral Directors. We may release your Protected HealthInformation to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also disclose your Protected Health Information to funeral directors consistent with applicable law to enable them to carry out their duties. 

Research. We may use or disclose your Protected HealthInformation for research in limited circumstances, such as when an institutional review board of privacy board has reviewed the research proposal and established a process to ensure the privacy of the requested information and approves the research.

Limited Data and De-identified Data. We may remove most information that identifies you from a set of data and use and disclose this data set for research, public health and healthcare operations, provided the recipients of the data set agree to keep it confidential. We may also de-identify yourProtected Health Information and use and disclose the de-identified information for purposes permitted by law.

Other Uses and Disclosures of Protected Health Information
In any other situation not identified in this Notice, we will ask for your written authorization before using or disclosing information about you. Most uses and disclosures ofProtected Health Information for marketing purposes and disclosures that constitute a sale of health information will be made only with your written authorization. You may revoke an authorization in writing at any time. Upon receipt of the written revocation, we will stop using or disclosing your Protected HealthInformation, except to the extent that we have already taken action in reliance on the authorization.

Your Protected HealthInformation Rights
Right to Access. You have the right to inspect and obtain copies of yourProtected Health Information that we maintain or to direct us to send your Protected Health Information stored in an electronic health record to another person designated by you, with limited exceptions. You must make the request in writing at the address listed at the end of this Notice. In most cases, we will provide access to you or the person you designate within 30 days of your request. If you request information that we maintain on paper, we may provide photocopies. If you request information that we maintain electronically, you have the right to an electronic copy. We will use the form and format you request if readily producible. We will charge you a reasonable cost-based fee for the cost of supplies and labor of copying, and for postage if you want copies mailed to you. If you are denied a request for access, you have the right to have the denial reviewed in accordance with the requirements of applicable law.

Right to RequestAmendment.
You have a right to request that we amend your ProtectedHealth Information if you believe the information is not accurate or is incomplete. To request an amendment of your health information, you must submit your request in writing to the address listed at the end of this Notice. Your request must explain why the information should be amended. We may deny your request under certain circumstances.

Right to an Accounting of Disclosures.
You have a right to receive an accounting of certain disclosures of your Protected Health Information. To request an accounting of disclosures of your health information, you must submit your request in writing to the address listed at the end of this Notice. 

Right to Request a Restriction.
You have the right to request additional restrictions on certain uses and disclosures of yourProtected Health Information for treatment, payment or healthcare operations. You must make your request in writing. We are not required to agree to your request, except in the case where your request is to restrict disclosures to a health plan for purposes of carrying out payment or healthcare operations, and the information pertains solely to a health care item or service for which you, or a person on your behalf (other than the health plan), has paid our practice in full.

Right to Alternative Communication.
You have the right to request that we communicate with you about your Protected Health Information by alternative means or at alternative locations. You must make your request in writing. Your request must specify the alternative means or location and provide satisfactory explanation of how payments will be handled under the alternative means or location you request. We will accommodate all reasonable requests. However, if we are unable to contact you using the ways or locations you have requested, we may contact you using the information we have.

Right to a Paper Copy of this Notice. You have a right to obtain a paper copy of this Notice upon request.

Changes to this Notice
We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law, and to make new Notice provisions effective for all ProtectedHealth Information that we maintain. When we make a material change in ou rprivacy practices, we will change this Notice and post the new Notice clearly and prominently at our practice location, and we will provide copies of the newNotice upon request.

Complaints or Request for More Information
If you want more information about our privacy practices, please contact us as the address below. If you believe your privacy rights may have been violated, you can file a complaint with our Privacy Officer through the contact information listed below or with the Office for CivilRights, U.S. Department of Health and HumanServices. You will not be retaliated against in any way for filing a complaint.

Telephone: 254-TELE911
155 N. Lake Ave.
Suite 800
Pasadena, CA 91101
At Tele911, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tele911 and how we use it.If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Tele911. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:Provide, operate, and maintain our websiteImprove, personalize, and expand our websiteUnderstand and analyze how you use our websiteDevelop new products, services, features, and functionalityCommunicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposesSend you emailsFind and prevent fraud

Log Files

Tele911 follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Tele911 uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Tele911.Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Tele911, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.Note that Tele911 has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Tele911’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.Request that a business delete any personal data about the consumer that a business has collected.Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.The right to erasure – You have the right to request that we erase your personal data, under certain conditions.The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.Tele911 does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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